We're Here to Help

Sun & Fern is a Canadian outdoor adventure app for families and K–8 learners. Guided by four storybook guides, children complete quests, discover wildlife, build a nature journal, and explore Canada coast to coast.

Sun & Fern includes free features and an optional Explorer Membership. The app shows which content is included and the store confirms the current plan, price and billing period before you purchase.

Sun & Fern is designed for phones and tablets. Use the download links on its app page to check current availability, compatible devices and operating-system requirements in your region.

Sun & Fern is designed for families exploring together. Adults should supervise children, permissions, purchases and outdoor activities. Journal entries and progress are saved on the device. Use a nickname for an explorer name and avoid entering identifying details about a child.

Use Manage Subscription in Sun & Fern Settings, or the subscription settings for the Apple or Google account used to purchase. Cancel before the next renewal. Access continues for the paid period confirmed by the store. Removing the app or resetting progress does not cancel a subscription.

Use Settings → Manage subscription in Quietly Woven. Apple and Google Play purchases use the store account that purchased. For a browser purchase, sign in with the purchase email to use its management option; RevenueCat Billing manages browser subscriptions with Stripe processing payments. Cancel before renewal. Deleting an account, removing the app or clearing journal data does not cancel the subscription.

For an Apple or Google Play purchase, use Restore Purchases in the app with the same store account. For a Quietly Woven browser purchase, sign in with the same verified email and choose Find my browser purchase. App Lock recovery is separate. Restoring membership does not restore a local journal or automatically transfer access between stores and browser billing.

In Sun & Fern, delete individual journal entries or use Settings → Reset All Progress to remove the saved journal and progress from that device. In Quietly Woven, use Delete all journal data on the Privacy screen; export a journal backup first if you want a copy. These actions are permanent. We cannot remotely retrieve or erase writing stored only on your device. Separate exported copies or device backups are managed separately.

Email support.questfamily@gmail.com and say which app and records your request concerns. Sun & Fern’s local journal and progress do not require a family email account. Quietly Woven browser membership and App Lock recovery have separate records, so specify which you want removed. We may need to verify your request or retain records required by law. A deletion request does not cancel a subscription.

For Apple or Google Play purchases, use that store’s refund process. For a Quietly Woven browser purchase, email support.questfamily@gmail.com. Cancelling renewal and requesting a refund are separate actions. Your applicable consumer rights continue to apply.

Email support.questfamily@gmail.com with the app name, what happened, your device type and operating-system version. For billing questions, say whether you purchased through Apple, Google Play or a browser. Do not send passwords, verification codes, full card numbers or private journal content.

We're a small team building something we love. The best way to follow along is to bookmark this site and check back for app launch news.